HOSPITALITY & Covid 19 Safe

HOSPITALITY

Start your “Tyrol” holiday relaxed and calm!

"NOT AT HOME, BUT HOMELIKE”- our great and small guests can look forward to a vacation with the unmistakable Tyrol- feeling of wellbeing; with the CAREFREE PACKAGE.

HYGIENE & DISINFECTION

has the highest priority and will be intensified in every area! The employees wear a mouth and nose protection. Disinfection columns are available in the whole hotel area.

GENEROSITY

is very important for us! In the outdoor and indoor area, it is easy to maintain the safety distance (otherwise you have to wear a mouth-nose-protection, also children from 6 years). Our programs (fitness, hikes, etc.) and children's activities are offered as usual.

Also the sauna area, the indoor pools and the heated outdoor pool with water slide guarantee a lot of relaxation and water fun - with adherence to the recommended minimum distance!

Our beauty department will spoil you with pleasure, taking into account specific hygiene measures.

The lunch restaurant as well as the participation in the afternoon buffet is possible and can be booked in advance.

CANCELLATION POLICY & CANCELLATION INSURANCE:

• Free cancellation / rebooking for the entire 2021 season, if any of the following situations should occur - unfortunately, there are no precise forecasts for Europe-wide development:
• The arrival to South Tyrol / Italy is impossible due to a border closure
• For South Tyrol / Italy there is a travel warning/quarantine in your home country

Otherwise, in the case of a cancellation for other reasons, the general cancellation conditions continue to apply:

• Up to 6 weeks before departure: free cancellation or rebooking; the deposit minus a handling fee of € 50. 00 will be returned
• 6. Week to 4. week before departure: The deposit will be forfeited in our favour
• 4. Week to 1. Week before departure: 80% of the accommodation price will be charged
• 1. Week before departure: 100% of the accommodation price will be charged
• In case of late or no-show or early departure we charge 100% of the accommodation price

Cancellation must be made by a written declaration and handed over to the Familien Residence Tyrol at the latest within the above-mentioned periods (3 weeks/1 week) before the agreed day of arrival.

In any case, we recommend that you take out travel insurance.

Here you can find everything you need to know about Naturns.

SOUTH-TYROL

 On Suedtirol.info you will find the latest information and answers on the current situation!