Booking and cancel conditions


  • New Guests: The booking is binding by your reservation and payment as well as our confirmation
  • Regular guests: The booking is binding by our confirmation as well as your confirmation by e-mail or directly in the chat


  • € 400,00 within 3 days
  • By bank transfer: with your booking name. Please note that a separate transfer of € 400,00 per Apartment is required! The reception is confirmed by us and the reservation is booked as fixed!
  • By credit card: Accepted credit cards (MasterCard, Visacard)

Bank account:

Tyrol KG des Brunner Alexander & Co
Via Gustav Flora 4, 39025 Naturno (BZ)
Cassa Rurale di Naturno
IBAN: IT 09 T 08157 58630 000300 213900

  • The rest will be paid on site on departure

Means of payment:

  • Cash (limit)
  • EC / debit card
  • credit card (Visa or Mastercard)
  • advance transfer
  • The final payment has to be paid upon your departure


  • Check in: 4.00 p.m. / Check out 10.30 a.m.
  • If you arrive early, you are welcome to enjoy the hotel infrastructure and we will try to make ready your Apartment as soon as possible
  • Late-Check-out on request and possibility at the reception


  • We recommend you to book your favorite beauty treatments and appointments in advance!


There is no right of withdrawal in the sense of the consumer protection code - nevertheless we grant you the following general cancellation conditions:

  • Until the 42th Day before arrival: the deposit minus a handling fee of € 50. 00 will be returned
  • From the 41th Day before arrival: 100% of the accommodation price will be charged
  • In case of late or no-show or early departure we charge 100% of the accommodation price

Cancellation must be made by a written declaration and handed over to the Familien Residence Tyrol at the latest within the above-mentioned periods before the agreed day of arrival.

In any case, we recommend that you take out travel insurance