- Arrival and departure: Saturday... other days on request
- New Guests: The booking is binding by your reservation and payment as well as our confirmation
- Regular guests: The booking is binding by our confirmation as well as your confirmation by e-mail or directly in the chat
DEPOSIT ONLY FOR NEW GUESTS:
- € 400,00 within 3 days
- By bank transfer: with your booking name. Please note that a separate transfer of € 400,00 per Apartment is required! The reception is confirmed by us and the reservation is booked as fixed!
- By credit card: Accepted credit cards (MasterCard, Visacard)
Tyrol KG des Brunner Alexander & Co
Via Gustav Flora 4, 39025 Naturno (BZ)
Cassa Rurale di Naturno
IBAN: IT 09 T 08157 58630 000300 213900
Means of payment:
- Cash: Cash payment limit: € 1.999,99
- EC / debit card, credit card (Visa or Mastercard)
- advance transfer.
- The final payment has to be paid upon your departure
- Check in: 4.00 pm / Check out 10.30 am
- If you arrive early, you are welcome to enjoy the hotel infrastructure and we will try to make ready your Apartment as soon as possible
- Late-Check-out on request and possibility at the reception
- We recommend you to book your favorite beauty treatments and appointments in advance!
CANCELLATION POLICY & CANCELLATION INSURANCE:
- Free cancellation / rebooking for the entire 2021 season, if any of the following situations should occur - unfortunately, there are no precise forecasts for Europe-wide development:
- The arrival to South Tyrol / Italy is impossible due to a border closure
- For South Tyrol / Italy there is a travel warning/quarantine in your home country
Otherwise, in the case of a cancellation for other reasons, the general cancellation conditions continue to apply:
- Up to 6. weeks before departure: the deposit minus a handling fee of € 50. 00 will be returned
- 6. Week to 4. week before departure: The deposit will be forfeited in our favour
- 4. Week to 1. week before departure: 80% of the accommodation price will be charged
- 1. Week before departure: 100% of the accommodation price will be charged
- In case of late or no-show or early departure we charge 100% of the accommodation price
Cancellation must be made by a written declaration and handed over to the Familien Residence Tyrol at the latest within the above-mentioned periods (6 weeks/1 week) before the agreed day of arrival.
In any case, we recommend that you take out travel insurance