Booking and cancel conditions

RESERVATION

  • Arrival and departure: Saturday... other days on request
  • New Guests: The booking is binding by your reservation and payment as well as our confirmation
  • Regular guests: The booking is binding by our confirmation as well as your confirmation by e-mail or directly in the chat

DEPOSIT ONLY FOR NEW GUESTS:

  • € 400,00 within 3 days
  • By bank transfer: with your booking name. Please note that a separate transfer of € 400,00 per Apartment is required! The reception is confirmed by us and the reservation is booked as fixed!
  • By credit card: Accepted credit cards (MasterCard, Visacard)

Bank account:

Tyrol KG des Brunner Alexander & Co
Via Gustav Flora 4, 39025 Naturno (BZ)
Cassa Rurale di Naturno
SWIFT-CODE: RZSBIT21022
IBAN: IT 09 T 08157 58630 000300 213900

Means of payment:

  • Cash: Cash payment limit: € 1.999,99
  • EC / debit card, credit card (Visa or Mastercard)
  • advance transfer.
  • The final payment has to be paid upon your departure

ARRIVAL/DEPARTURE

  • Check in: 4.00 pm / Check out 10.30 am
  • If you arrive early, you are welcome to enjoy the hotel infrastructure and we will try to make ready your Apartment as soon as possible
  • Late-Check-out on request and possibility at the reception

Beauty

  • We recommend you to book your favorite beauty treatments and appointments in advance!

CANCELLATION POLICY & CANCELLATION INSURANCE:

  • Free cancellation / rebooking for the entire 2020 season, if any of the following situations should occur - unfortunately, there are no precise forecasts for Europe-wide development:
  • The arrival to South Tyrol / Italy is impossible due to a border closure
  • For South Tyrol / Italy there is a travel warning/quarantine in your home country

Otherwise, in the case of a cancellation for other reasons, the general cancellation conditions continue to apply:

  • Up to 3. weeks before departure: free cancellation or rebooking; the deposit minus a handling fee of € 50. 00 will be returned
  • 3. Week to 1. week before departure: 50% of the accommodation price will be charged
  • 1. Week before departure: 100% of the accommodation price will be charged
  • In case of late or no-show or early departure we charge 100% of the accommodation price

Cancellation must be made by a written declaration and handed over to the Familien Residence Tyrol at the latest within the above-mentioned periods (3 weeks/1 week) before the agreed day of arrival.

In any case, we recommend that you take out travel insurance

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