Holiday information
from A to Z
Here’s all the most important information about your family holiday at TYROL Family Retreat. We look forward to your visit!
Tyrol SAS di Brunner Alexander & C.
Via-Gustav-Flora, 39025 Naturno, Italy
Raiffeisenkasse Naturns
SWIFT code: RZSBIT21022
IBAN: IT09 T081 5758 6300 0030 0213 900
We recommend booking your desired appointment for the treatment of your choice in advance – ideally when you book your room.
For new guests, the booking is secured once the deposit has been received.
For regular guests, the booking is secured when you click on the book button in the offer or write to us in the chat to tell us that you would like to book the apartment as per the offer.
Cancellation must be made in writing and be received by TYROL Family Retreat within the cancellation periods provided below at the latest.
- Up to 42 days before arrival: free cancellation – you receive the paid deposit back minus a processing fee of €50.00
- From 41 days before arrival: 100% of the accommodation rate is charged.
- In the event of late arrival, no-show, or early departure, we also charge 100% of the accommodation rate.
These cancellation conditions are independent of whether the cancelled rooms are resold in whole or in part.
In any case, we recommend that you take out travel insurance from our partner ERV.
Your apartment will be ready for you from 4 p.m. on your arrival day. If you arrive any earlier, you are welcome to use all the hotel facilities while we prepare your apartment.
We kindly ask you to vacate your apartment by 10.30 a.m. on your departure day. Late check-out is possible by prior arrangement and subject to availability.
The deposit is €400.00 per apartment and must be paid within 3 days of booking.
You can use the following payment methods:
Credit card: Mastercard, Visa
Bank transfer: Please provide the name that the booking was made under. Please note that a separate transfer of €400.00 is required for each apartment. We will send you confirmation of receipt of the deposit. The remaining amount is to be paid directly on site at the time of departure.
Book earlier and save! When you book your one-week stay at least 2 months in advance , we’ll give you a 5% early-bird discount. This applies during the following periods:
05.04. – 12.04.2025
03.05. – 07.06.2025
21.06. – 05.07.2025
13.09. – 27.09.2025
18.10. – 25.10.2025
01.11. – 08.11.2025
We accept the following payment methods:
- Cash (cash payment limit as per Italian law)
- EC/debit card
- Credit card (Visa or Mastercard, please be aware of limits for foreign payments)
- Advance bank transfer
Have you already stayed at TYROL Family Retreat at least once? Then we have a very special thank you for you the next time you book a stay of at least a week .
- 3% loyalty discount on the accommodation rate (excluding board and extras)
- Early check-in available from 2.30 p.m.
- Free participation in all guided bike tours with our guides (excluding any transport costs)
- For cash payment on site: 2% discount on the accommodation rate (excluding extras)
- Surprise farewell gift
Recommendation bonus: If a family books at least one week with us and mentions your name, you’ll receive a voucher worth €100.00 which you can redeem during your next stay. The family who booked the holiday will receive a bottle of non-alcoholic sparkling apple wine in their apartment.
